Frequently Asked Questions

If you have other queries please contact World Wide Fancy Dress Online at mail@wwfdo.com.

1.How do I navigate through the site?
2.How do I order costumes or accessories?
3.What if I want to cancel an order?
4.What happens if an item is out of stock?
5.What is your policy on returns?
6.Can I have a product delivered outside the UK?
7.What methods of payment do you accept?
8.My purchase is a gift for someone else; can I send it directly to their house?

1. How do I navigate through the site?

You can use the top menu to go to the page with Costumes, where all the costumes are organised by Themes.
If you select the option "Themes" from the top menu, you will be redirected to our licensed theme area.
When you click a subtheme, a new page will be displayed and in the left side you will have the menu to help you browse through all the categories from the website.
If you know what you want, we suggest you use the Search option. Just enter some keywords for e.g.vampire cape, red dress. The results of the search can be refined using criteria like: price, gender. 
 
2. How do I order costumes or accessories?

Just select the size for the products you want to purchase (unless the products are unsized) and click "Add to basket". For more details regarding sizes, please click the link "View sizes"found in the page with products details. For the checkout process you have 2 options:
-fast checkout, where an account is not require (although with a registered account you will options like save basket, view previous order details and many more)
-register for an account or login and follow the steps.

3. What if I want to cancel an order?

Cancellations are only accepted if the Customer complies with the following cancellation procedure and before the order has been despatched. If the order has been despatched prior to the cancellation, then in accordance with the Consumer Protection (Distance Selling) Regulations 2000, it is still possible to cancel your order as described in our returns procedure.
If the procedure is not respected, the order will be considered valid and the Customer will remain liable for the full payment.

 
4. What happens if an item is out of stock?

In this case, we offer you 2 options:
-Send us an email to mail@wwfdo.com and we will try to get an update on the stock for you.
-Keep checking our site for an update of stock, we get update stock daily so your luck may be in on the next day!

 

5. What is your policy on returns?


The customer is given a 7-day "cooling off" period where they may decide whether to accept or decline the goods ordered. The Customer should inspect the goods within 7 days of receipt and shall be deemed to have accepted the goods unless they have contacted us to state that the goods are being "declined". If the goods are rejected within the 7-day period, the customer is given the right to return the goods for a refund (less postage). All returned goods must be unused and in their original condition.
If no such action has been taken,  World Wide Fancy Dress shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any reject at a later date.
After this 7-day "cooling off" period a customer may only return goods as described below.


If a customer decides that they wish to return their order within 7 days of receipt, they must contact  World Wide Fancy Dress by means of the contact page. You will be reminded of your order number (should the need be). This number should be clearly quoted on the returned package, and the package must be returned within a further 30 days. Goods must be returned in their original packaging, and in an unused condition, the customer is responsible for the goods until  World Wide Fancy Dress receives them.
The customer must pay for the postage to return the order, and the original postage charge will not be refunded. A refund for the cost of the goods, or a replacement will be issued to the customer once the goods have been received and checked by a member of staff to ensure that they have not been used. Due to the nature of our business particular scrutiny will be used in connection with this aspect of our returns policy. If there is a discrepancy over the returned goods,  World Wide Fancy Dress will contact the customer within 7 days of receipt to discuss this.
In cases where the rejection of the goods is due to a fault or defect or an error in the order (for example, the incorrect items have been sent), the Customer is entitled to a full refund or replacement (postage charges will also be refunded). The faulty or damaged product must be returned to  World Wide Fancy Dress before the refund or replacement can be issued.
The customer is given up to 30 days after receipt of the order to return the goods to  World Wide Fancy Dress, however they must still comply with the Acceptance procedure, and contact World Wide Fancy Dress within 7 days of receipt to inform of the return.
In cases where the rejection is made after the 7-day "cooling off" period, the Customer is entitled to an exchange or credit note (less postage) only. Goods must be returned to World Wide Fancy Dress before the exchange or credit note can be issued. A customer may return an order for an exchange/credit note up to 30 days of receipt. After this 30 day time period the order may  not be returned. This does not affect the customer’s statutory rights.
Goods should be returned as described above and must be unused and in their original condition.
Orders for Custom Printed products are excluded from the returns procedure, and the customer may not return these goods after they have been received unless a defect is found with the goods.


6. Can I have a product delivered outside the UK?

Please check the page with Delivery Information, there we have all the information regarding International delivery. If you still have queries, please send us an email at mail@wwfdo.com.
 

7. What methods of payment do you accept?

We currently work in RBS worldpay which allows our customers to pay securely using debit and credit card transactions online including  MasterCard, Visa, Switch, Solo, Delta, Electron,
We accept both Pound Stering and Euros.

8. My purchase is a gift for someone else; can I send it directly to their house?

Yes, you can do that by adding the address in the section "Delivery address" while you complete the checkout process. You can also leave us comments in specified section.