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RETURNS PROCEDURE
If the goods are to be rejected in the time limit set out above, the Customer shall comply with the return procedure as defined below. World Wide Fancy Dress will not accept any returned goods should the return not follow the aforementioned return procedure.
If a customer decides that they wish to return their order within 7 days of receipt, they must contact World Wide Fancy Dress by means of the contact page. You will be reminded of your order number (should the need be). This number should be clearly quoted on the returned package, and the package must be returned within a further 30 days. Goods must be returned in their original packaging, and in an unused condition, the customer is responsible for the goods until World Wide Fancy Dress receives them. The customer must pay for the postage to return the order, and the original postage charge will not be refunded. A refund for the cost of the goods, or a replacement will be issued to the customer once the goods have been received and checked by a member of staff to ensure that they have not been used. Due to the nature of our business particular scrutiny will be used in connection with this aspect of our returns policy. If there is a discrepancy over the returned goods, World Wide Fancy Dress will contact the customer within 7 days of receipt to discuss this.
In cases where the rejection of the goods is due to a fault or defect or an error in the order (for example, the incorrect items have been sent), the Customer is entitled to a full refund or replacement (postage charges will also be refunded). The faulty or damaged product must be returned to World Wide Fancy Dress before the refund or replacement can be issued. The customer is given up to 30 days after receipt of the order to return the goods to World Wide Fancy Dress, however they must still comply with the Acceptance procedure above, and contact World Wide Fancy Dress within 7 days of receipt to inform of the return.
In cases where the rejection is made after the 7-day "cooling off" period, the Customer is entitled to an exchange or credit note (less postage) only. Goods must be returned to World Wide Fancy Dress before the exchange or credit note can be issued. A customer may return an order for an exchange/credit note up to 30 days of receipt. After this 30 day time period the order may not be returned. This does not affect the customer’s statutory rights. Goods should be returned as described above and must be unused and in their original condition.
Orders for Custom Printed products are excluded from the returns procedure, and the customer may not return these goods after they have been received unless a defect is found with the goods.
CANCELLATIONS
Cancellations are only accepted if the Customer complies with the following cancellation procedure and before the order has been despatched. If the order has been despatched prior to the cancellation, then in accordance with the Consumer Protection (Distance Selling) Regulations 2000, it is still possible to cancel your order as described in the returns procedure above. If the procedure is not respected, the order will be considered valid and the Customer will remain liable for the full payment.
The Customer shall respect all license agreements delivered by the copyright owners. World Wide Fancy Dress cannot be held responsible or liable for any misuses conducted by the Customer or any other party.
Customers from outside the UK can only pay by International credit card and must pay in pounds sterling or Euros unless otherwise specified. Most credit card companies allow international credit card payment in pounds sterling. All other terms and conditions apply.
These terms and conditions are governed and shall be interpreted in accordance with all United Kingdom and Great British laws.